Late, Cancellation & No-Show Policy

Please read the following information before booking your appointment with us. 

Why we need this Policy

You need this Policy

If you booked it then you thought you needed it, so making it not so easy to cancel or forget will be beneficial to you in the long run.  It is unfair on other clients that attend scheduled appointments regularly and on time. They could also be using the slot that was cancelled or missed.

We need this Policy

To deter missed appointments. As a small business that sustains employees and their families, we are reliant on a consistent income from the business. Any number of missed appointments could have a severe impact.

Important Information

Being Late for your Appointment

If you are more than 15 minutes late for your appointment we will have to reschedule your appointment and charge a fixed fee of 50% of your deposit. 

If you arrive within the first 15 minutes of your appointment we will continue with your treatment but finish it at the arranged time (so you will receive a shorter treatment).


Cancellation within 48 hours of the appointment will incur a fee of 50% of the treatment price unless you reschedule the appointment (multiple reschedules of the same appointment will not be accepted if the fee has been waived).

Cancellation within 24 hours of your appointment will incur 100% fee.


No shows will incur a 100% fee.

Free Consultations

Consultations (for new clients who would like to discuss options for treatment) have the value of £15 but are free if attended, however, the cancellation policy will apply to the value as follows. Cancellation within 48 hours of the appointment will incur a fee of 50% of the consultation price (subject to circumstances as above). No shows will incur a 100% fee of £15. Only one free 15-minute consultation per client.

Competitions and Promotions

Competition winners or those booking with promotions will receive their treatment in accordance with their offer but will still have to accept the cancellation policy and be tied to its terms. For example, no shows will incur a 100% fee of the actual listing value of the treatment.

Thank you!

Your understanding is appreciated.

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