Late, Cancellation & No-Show Policy
Please read the following information before booking your appointment with us.
Why we need this Policy
You need this Policy
We need this Policy
Being Late for your Appointment
If you are more than 15 minutes late for your appointment we will have to reschedule your appointment and charge a fixed fee of £15. Flexibility with timings isn’t possible, especially at the moment as the disinfecting regime is very time consuming and leaves no room for manoeuvre. If you arrive within the first 15 minutes of your appointment we will continue with your treatment but finish it at the arranged time (so you will receive a shorter treatment).
No shows will incur a 100% fee.
Obviously, life happens and we are aware there can be extenuating circumstances and we, therefore, hold the right to waive the fee as we see fit.
Competitions and Promotions
Your understanding is appreciated.