The Recovery Well

FREQUENTLY ASKED QUESTIONS

I've put together a list of the most commonly asked questions. Please take time to read these before your appointment as it will help save time and provide you with important information before you arrive.

Can you come to my home or workplace?

To get the most out of your treatment, I ask clients to come to my treatment room.  The experience of being in the relaxing space I have created without the pressures or possible distractions is so much more beneficial and gives the most effective treatment.  For this reason, I don’t do home visits.

If you are based in the Marlowe Innovation Centre, I do offer seated massage and can come to your office.  I intend to extend this service to local businesses in the future.  

What are your qualifications?

  • VTCT Level 3 Complementary Therapy in Swedish Massage, Hot Stone Massage, Aromatherapy and Reflexology
  • Accredited Pregnancy Massage
  • Level 2 Counselling Skills
  • Level 3 First Aid

I am fully qualified and fully insured in Swedish Massage, Hot Stone Massage, Pregnancy Massage, Aromatherapy and Reflexology.

Are you a member of a professional association?

Yes I am currently registered with the FHT (the Federation of Holistic Therapists) and CtHA (The Professional Association For Complementary, SPA & Sports Therapists) and I’m fully insured for Swedish Massage, Hot Stone Massage, Pregnancy Massage, Aromatherapy and Reflexology with the FHT.

I am listed on the FHT Complementary Healthcare Therapist Register, which has been approved by the Professional Standards Authority, under its Accredited Registers programme.

The Professional Standards Authority is an independent body, accountable to Parliament. The Authority was asked by the Government to set up the Accredited Registers programme in 2012, to offer enhanced protection for anyone seeking health and social care services that are not statutorily regulated.

Can you do double bookings for example massage then reflexology?

Yes in most cases, but this will be discussed on an individual basis.

Can you offer group bookings for bridal groups for example?

Yes please contact me to discuss your requirements further.

What is reflexology?

What is Swedish massage and how is it different from Thai or sports massage?

Thai Massage and Sports Massage use varying techniques for deep tissue massage, such as climbing on the person in some cases (Thai), and using elbows and firm pressures (sports).  Both of these therapies can be painful, though obviously will be therapeutic too whereas Swedish Massage is more soothing and relaxing and at the same time therapeutic for sore and stiff muscles, increasing circulation to the skin and underlying tissues and promoting lymph drainage and detoxing.

Can you do deep tissue massage?

I haven’t yet done a specific qualification in deep tissue massage however I have learnt some techniques through continual development that can be applied to my usual massage to work on more problematic areas.

Can you do Indian Head massage?

I would like to, but as yet have not done a course for this.

Do you do pregnancy massage and are you qualified to do it?

Yes I am qualified to Level 3 in Swedish Massage and I have passed an accredited course in Pregnancy Massage and am insured for this.

What are your opening hours?

Monday to Friday 9:00 AM to 6:00 PM with last appointment at 5:00 PM*. 

Saturday and Sunday  9AM to 6:00 PM with last appointment 5:00 PM* (not every weekend, see calendar).

*(if 30 minute appointment).

Due to me being a single mother of two young children I am unable to work evenings unfortunately.

Click ‘Check Availability’ button below to view my interactive calendar and booking system online for available appointments.

THE RECOVERY WELL - BOOK ONLINE

What public transport is there?

There is public transport that takes you to Westwood Cross and from Westwood Cross it is roughly a 10 minute walk. There is also a bus that runs through Stirling Way and from Stirling Way there is a path that will take you into the grounds of the Marlowe Innovation Centre.  Please note, there is no access form Stirling Way after the following times:  Monday 17:30, Tuesday 13:00, All day Wednesday, Thursday 17:30, All day Friday, Saturday 13:00. 

Is there parking?

There is free parking on the site of the Marlowe Innovation Centre.

I feel embarrassed about my body how can you reassure me?

Everyone, even people you wouldn’t have considered, have insecurities about their physical appearance. I am professional and concentrate on delivering the best service I can. I’m certainly not interested in making any judgements towards others. Hopefully having a treatment will help you overcome your embarrassment and you’ll be so relaxed that you won’t care what you look like! As well as your spirits being uplifted you will benefit from better condition skin, improved skin tone and reduced appearance of cellulite.

Do you offer sensual massage?

No. If asked you will be escorted from the building.

Do I have to remove my clothes when having a treatment?

If you’re having a full body massage you will be expected to keep on your underwear but remove your other clothes, unless you feel uncomfortable. You will be covered with a blanket at all times and only the area being worked on will be exposed. If you’re having a back massage you just need to remove your top and loosen your trousers.  If you’re having reflexology I just need access to the backs of your ankles and your feet. For aromatherapy massage it will be the same as normal full body massage.

Are you DBS/CRB checked?

As yet, no. It’s on my to do list and I plan to get DBS checked in the very near future.

Can children come while I'm having my treatment?

No sorry.  As there is no childcare provision on site we cannot have any minors unaccompanied for health and safety reasons.

Can children receive a treatment?

Yes as long as the responsible parent or guardian is willing and able to sit in on the treatment.

Do you offer acupuncture?

No, but I will happily give you details of one I can recommend as I will for other therapies that I am not qualified to offer.