ABOUT YOUR BOOKING
To get the most out of your appointment at The Recovery Well, and maximise not only the benefits, but your time before and after your treatment, it's important that you read and understand the following information.
PLEASE NOTE, TO REDUCE RISK FROM COVID-19, THE BOOKING AND APPOINTMENT PROCESS HAS CHANGED.
Booking your appointment
- Book online using the booking button on any page on this site
- Ideally pay for your appointment at the time of booking (this is to remove the need to fiddle with phones once the treatment is over)
- You will receive an email from The Recovery Well with important forms. Please check you Spam/Junk folder if you don't receive this within 24 hrs of booking.
- Read all the forms (normally if you were attending the appointment before COVID-19, these would have been filled out while you were waiting for the appointment.
- I now have to do a phone consultation to check you are fit to attend an appointment and to complete the consultation form (for new and old (pre-COVID) clients). I will therefore arrange a suitable time and have the forms on my tablet for when you attend the appointment so they can be checked and signed by you.
Before coming for your appointment
- Don't eat a heavy meal before your appointment.
- Ideally have a bath/shower beforehand (especially if you are having an aromatherapy massage as it is beneficial to leave it on at least 24 hours)
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Please note, I will not be able to treat people with the following conditions or symptoms:
- COVID-19
- If you have been sent a letter advising you to shield (unless you have consent from GP or consultant)
- Fever/high temperature
- Dry cough/sore throat
- Lost sense of taste or smell
- Thrombosis
- Recently had an operation
- Have any other infectious disease
- Under the influence of recreation drugs or alcohol
- High risk pregnancy - In other high risk categories such as heart problems, diabetes etc. I will require you to get GP or consultant permission to treat first.
- Other medical conditions may have contraindications; if you're under the care of a consultant, please check that your intended treatment with me will not hinder/interfere with your treatment or condition before booking. If unsure, always check with your GP. You will be required to complete and sign a consultation form with medical questions before you receive treatment.
- I can work with cancer patients ONLY if you get approval from your Oncologist first. You will be asked to sign a declaration to say that you have done this.
- I intend to gain a qualification in oncology related massage therapy as soon as possible so I can be insured to treat cancer patients without this being necessary.
What to expect at your appointment
- This process is subject to change based on guidance from my professional associations and Government and the easing of restrictions/prevention.
- You won't be allowed in to the building till 5 minutes prior to your appointment to stop congestion.
- You will be required to use the hand sanitiser at the entrance when arriving and leaving the main building. (If you touched your face or surfaces between the hand sanitiser and my treatment room you will be required to wash your hands again.)
- You must wear a mask (unless exempt) from when you enter the building and throughout your treatment except when I have to access the face for a treatment.
- The Recovery Well has it's own NHS Track & Trace QR code so those who choose to use the NHS app need to scan the code when attending an appointment.
- I have disposable (bamboo) cups and fresh water on hand for clients but it would be beneficial for clients to bring their own water or cup if possible.
- Once you turn up for your appointment, I will guide you to the treatment area and ask you to hang up your own coat if you have one, turn off any phone and put items of clothing or shoes as relevant into a plastic box with lid.
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You will then be asked to wash your hands (unless you had just sanitised them at the entrance and not touched anything since
). (I will be wearing a visor and mask which is the guidance from the government). - I will then quickly check there are no changes since your consultation, ask you to sign the forms and accordingly deliver the treatment. NB. If you are having any aromatherapy treatment, I will blend it following the online consultation ready for the appointment.
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All plants and soft furnishings (including the privacy screen) have been temporarily removed to allow for regular and thorough disinfecting of all surfaces. However I have managed to retain some of the relaxing atmosphere and clients are finding it still very relaxing
I wait outside whilst you get in position on the couch. - Once your appointment is over, you can pay via app if you haven't paid already, book your next appointment if you wish and then go home to relax 🙂
COVID-19 Safety Measures
- I am now wearing the same tunic but have a new apron (washable) for every client.
- I wear a 3 ply face mask with a Hepa filter in the middle for each client as well as a full re-usable visor which is wiped down with anti-bac/viral wipes between each client.
- 30 minutes is left between all client bookings as minimum to allow the air to settle and change (see ventilation below) and for me to do a full wipe down and disinfect and naturally change all linen and consumables.
- Windows are open for the duration of my opening hours for ventilation and yes that is going to mean temperatures will be hard to keep up but I am working on that issue with the central heating provided from the centre and in addition I have a ceramic plug in heater that blows hot air.
- I don't wear gloves but I do always wash my hands before your arrival, before I start a treatment and after I have completed a treatment.
Ways to pay
I encourage all clients to pay with card where possible (by using the Fresha online booking App) as it is best not to use cash at the moment. Bank transfer is also possible.
I don’t have a card reader but instead use the app that processes the payment through my booking system. You will be required to use your phone and create a login during the payment process following your treatment if you haven’t already added your card details at the time of booking.
Vouchers are available for any amount you would like, or for a specific treatment and can now be purchased online through the booking app www.Fresha.com
Late, Cancellation & No Show Policy
Reasons for this policy
For you:
If you booked it then you thought you needed it, so making it not so easy to cancel or forget will be beneficial to you in the long run. It is unfair on other clients that attend scheduled appointments regularly and on time. They could also be using the slot that was cancelled or missed.
For The Recovery Well:
To deter missed appointments. As a small business which sustains myself and two children, I’m reliant on a consistent income from the business. Any number of missed of appointments could have a severe impact.
Being late for your appointment
If you are more than 15 minutes late for your appointment I will have to reschedule your appointment and charge a fixed fee of £15. Flexibility isn’t possible I’m afraid, especially at the moment as the disinfecting regime is very time consuming and leaves no room for maneuver.
If you arrive within the first 15 minutes of your appointment I will continue with your treatment but finish it at the arranged time (so you will receive a shorter treatment).
Cancellations
Cancellation within 48 hours of the appointment will incur a fee of 50% of the treatment price unless it is because you have to self isolate due to having the COVID-19 virus or you are sick as referred to above.
No Shows
No shows will incur 100% fee.
Obviously life happens and I am aware there can be extenuating circumstances and I therefore hold the right to waive the fee as I see fit.
Free Consultations
Consultations (for new clients who would like to discuss options for treatment) have the value of £15 but are free if attended, however the cancellation policy will apply to the value as follows.
Cancellation within 48 hours of the appointment will incur a fee of 50% of the consultation price (subject to circumstances as above).
No shows will incur 100% fee of £15.
Download the Fresha app and access your appointments on the go
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The Recovery Well
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The Recovery Well can help you restore your equilibrium....
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