I accept cash or card or you can add card details on my booking site that will be kept secure so your card can be debited at checkout hassle free.
Vouchers are available for any amount you would like, or for a specific treatment.
For you:
If you booked it then you thought you needed it, so making it not so easy to cancel or forget will be beneficial to you in the long run. It is unfair on other clients that attend scheduled appointments regularly and on time. They could also be using the slot that was cancelled or missed.
For The Recovery Well:
To deter missed appointments. As a small business which sustains myself and two children, I’m reliant on a consistent income from the business. Any number of missed of appointments could have a severe impact.
If you are more than 15 minutes late for your appointment I will have to reschedule your appointment and charge a fixed fee of £15.
If you arrive within the first 15 minutes of your appointment I will continue with your treatment but finish it at the arranged time (so you will receive a shorter treatment).
Cancellation within 48 hours of the appointment will incur a fee of 50% of the treatment price.
No shows will incur 100% fee.
Obviously life happens and I am aware there can be extenuating circumstances and I therefore hold the right to waive the fee as I see fit.
Consultations have the value of £15 but are free if attended, however the cancellation policy will apply to the value as follows.
Cancellation within 48 hours of the appointment will incur a fee of 50% of the consultation price.
No shows will incur 100% fee of £15.
Get a FREE 15 minute consultation with Sandra and receive your personal complementary therapy treatment recommendations.
