ABOUT YOUR BOOKING
To get the most out of your appointment at The Recovery Well, and maximise not only the benefits, but your time before and after your treatment, it's important that you read and understand the following information.
PLEASE NOTE, TO REDUCE RISK FROM COVID-19, THE BOOKING AND APPOINTMENT PROCESS HAS CHANGED.
Booking your appointment
- Book online using the booking button on any page on this site
- You will receive an email or SMS (depending on your chosen notification preference) from Fresha with important forms for The Recovery Well. Please check you Spam/Junk folder if you don't receive this within 24 hrs of booking.
- Read and complete all the forms; a Covid-19 screening form, a consultation form
- You will be asked to confirm the appointment and accept the cancellation policy
Before coming for your appointment
- Don't eat a heavy meal before your appointment.
- Ideally have a bath/shower beforehand (especially if you are having an aromatherapy massage as it is beneficial to leave the oils on for at least 24 hours)
- Please note, we will not be able to treat people with the following conditions or symptoms:
- COVID-19
- Fever/high temperature
- Dry cough/sore throat
- Lost sense of taste or smell
- Thrombosis
- Recently had an operation
- Have any other infectious disease
- Under the influence of recreation drugs or alcohol
- High risk pregnancy (unless you have specific written consent from a consultant) - In other high risk categories such as heart problems, diabetes etc. we will require you to get GP or consultant permission to treat first.
- Other medical conditions may have contraindications; if you're under the care of a consultant, please check that your intended treatment with us will not hinder/interfere with your treatment or condition before booking. If unsure, always check with your GP. You will be required to complete and sign a consultation form with medical questions before you receive treatment.
- Sandra Daruwala is qualified to work with cancer patients. Please give us a call to arrange a consultation so Sandra can prepare the treatment to suit your requirements.
What to expect at your appointment
- This process is subject to change based on guidance from professional associations and Government and the easing of restrictions/prevention.
- You will be required to use the hand sanitiser at the entrance when arriving and leaving the main building. (If you touched your face or surfaces between the hand sanitiser and the treatment room you will be required to wash your hands again.)
- You must wear a mask (unless exempt) when unable to socially distance in the premises and when a therapist is working in close proximity to to your face during your treatment except when access to the face for a treatment is necessary. Your therapist will wear a mask throughout your appointment and a visor when carrying out treatments around the face.
- The Recovery Well has it's own NHS Track & Trace QR code so those who choose to use the NHS app need to scan the code when attending an appointment.
- We have disposable cups and drinkable tap water on hand for clients but it would be beneficial for clients to bring their own water or cup if possible.
- We ask that items of clothing or shoes as relevant are put into a wipeable box provided during your treatment.
- We will then quickly check there are no changes since your last appointment (if relevant) or go through the consultation form with you.
- Much of the soft furnishings have been temporarily removed to allow for regular and thorough disinfecting of all surfaces. However we have managed to retain some of the relaxing atmosphere and clients are finding it still very relaxing.
- You therapist will wait outside whilst you get in position on the couch.
- Once your appointment is over, you can pay by card or cash if you haven't paid already, book your next appointment if you wish and then go home to relax 🙂
COVID-19 Safety Measures
- We wear the same tunic but have a new apron (washable) for every client.
- We wear a 3 ply face mask for each client as well as a full re-usable visor which is wiped down with anti-bac/viral wipes between each client (visor to be used when in close contact around the face for facial treatments or when doing treatments on neck and shoulders and client is face up).
- 30 minutes are left between all client bookings as minimum to allow the air to settle and change (see ventilation below) and for us to do a full wipe down and disinfect and naturally change all linen and consumables.
- There is an extraction unit that continually sucks away air from all of the new rooms as well as air purifier machines in every room.
Ways to pay
We encourage all clients to pay with card where possible (by using the Fresha online booking App or card terminal at reception) as it is advisable not to use cash at the moment. Bank transfer is also possible.
Vouchers are available for any amount you would like, or for a specific treatment and can now be purchased online through the booking app www.Fresha.com
Late, Cancellation & No Show Policy
Reasons for this policy
For you:
If you booked it then you thought you needed it, so making it not so easy to cancel or forget will be beneficial to you in the long run. It is unfair on other clients that attend scheduled appointments regularly and on time. They could also be using the slot that was cancelled or missed.
For The Recovery Well:
To deter missed appointments. As a small business which sustains myself and two children, I’m reliant on a consistent income from the business. Any number of missed of appointments could have a severe impact.
Being late for your appointment
If you are more than 15 minutes late for your appointment I will have to reschedule your appointment and charge a fixed fee of £15. Flexibility isn’t possible I’m afraid, especially at the moment as the disinfecting regime is very time consuming and leaves no room for maneuver.
If you arrive within the first 15 minutes of your appointment I will continue with your treatment but finish it at the arranged time (so you will receive a shorter treatment).
Cancellations
Cancellation within 48 hours of the appointment will incur a fee of 50% of the treatment price unless it is because you have to self isolate due to having the COVID-19 virus or you are sick as referred to above.
No Shows
No shows will incur 100% fee.
Obviously life happens and I am aware there can be extenuating circumstances and I therefore hold the right to waive the fee as I see fit.
Free Consultations
Consultations (for new clients who would like to discuss options for treatment) have the value of £15 but are free if attended, however the cancellation policy will apply to the value as follows.
Cancellation within 48 hours of the appointment will incur a fee of 50% of the consultation price (subject to circumstances as above).
No shows will incur 100% fee of £15.
Competitions/Promotions
Competition winners or those booking with promotions will receive their treatment in accordance with their offer but will still have to accept the cancellation policy and be tied to it’s terms. For example, no shows will incur 100% fee of the actual listing value of the treatment.
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Find out how
The Recovery Well can help you restore your equilibrium....
The Recovery Well can help you restore your equilibrium....
Get a FREE 15 minute consultation with Sandra and receive your personal complementary therapy treatment recommendations.
