The Recovery Well

ABOUT YOUR BOOKING

To get the most out of your appointment at The Recovery Well, and maximise not only the benefits, but your time before and after your treatment, it's important that you read and understand the following information.

PLEASE NOTE, TO REDUCE RISK FROM COVID-19, THE BOOKING AND APPOINTMENT PROCESS HAS CHANGED.

Booking your appointment

Before coming for your appointment

What to expect at your appointment

COVID-19 Safety Measures

Ways to pay

I encourage all clients to pay with card where possible (by using the Fresha online booking App) as it is best not to use cash at the moment. Bank transfer is also possible.

I don’t have a card reader but instead use the app that processes the payment through my booking system. You will be required to use your phone and create a login during the payment process following your treatment if you haven’t already added your card details at the time of booking.

Vouchers are available for any amount you would like, or for a specific treatment and can now be purchased online through the booking app www.Fresha.com

Late, Cancellation & No Show Policy

Reasons for this policy

For you:

If you booked it then you thought you needed it, so making it not so easy to cancel or forget will be beneficial to you in the long run.  It is unfair on other clients that attend scheduled appointments regularly and on time. They could also be using the slot that was cancelled or missed.

For The Recovery Well:

To deter missed appointments.  As a small business which sustains myself and two children, I’m reliant on a consistent income from the business.  Any number of missed of appointments could have a severe impact.

Being late for your appointment

If you are more than 15 minutes late for your appointment I will have to reschedule your appointment and charge a fixed fee of £15. Flexibility isn’t possible I’m afraid, especially at the moment as the disinfecting regime is very time consuming and leaves no room for maneuver.

If you arrive within the first 15 minutes of your appointment I will continue with your treatment but finish it at the arranged time (so you will receive a shorter treatment).

Cancellations

Cancellation within 48 hours of the appointment will incur a fee of 50% of the treatment price unless it is because you have to self isolate due to having the COVID-19 virus or you are sick as referred to above.

No Shows

No shows will incur 100% fee.

Obviously life happens and I am aware there can be extenuating circumstances and I therefore hold the right to waive the fee as I see fit.

Free Consultations

Consultations (for new clients who would like to discuss options for treatment) have the value of £15 but are free if attended, however the cancellation policy will apply to the value as follows.

Cancellation within 48 hours of the appointment will incur a fee of 50% of the consultation price (subject to circumstances as above).

No shows will incur 100% fee of £15.

Download the Fresha app and access your appointments on the go

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The Recovery Well can help you restore your equilibrium....

Get a FREE 15 minute consultation with Sandra and receive your personal complementary therapy treatment recommendations.

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