The Recovery Well

ABOUT YOUR BOOKING

To get the most out of your appointment at The Recovery Well, and maximise not only the benefits, but your time before and after your treatment, it's important that you read and understand the following information.

PLEASE NOTE, TO REDUCE RISK FROM COVID-19, THE BOOKING AND APPOINTMENT PROCESS HAS CHANGED.

Booking your appointment

  • Book online using the booking button on any page on this site
  • Pay for your appointment at the time of booking (this is to remove the need to fiddle with phones once the treatment is over)
  • You will receive an email from The Recovery Well with important forms. Please check you Spam/Junk folder if you don't receive this within 24 hrs of booking.
  • Complete all the forms (normally if you were attending the appointment before COVID-19, this would have been filled out while you were waiting for the appointment.
  • Return the forms to me by email as soon as possible
  • In the email with the forms I will also have given you a slot for an online (ideally) or phone 10-15 minute consultation to discuss your form, just as I would have previously. We are required to do this because it will reduce the time spent in each other's company to reduce risks. (This means that your actual appointment will be 45-50 minutes rather than a full hour as I will be doing the consulting bit beforehand.)

Before coming for your appointment

  • Don't eat a heavy meal before your appointment.
  • Ideally have a bath/shower beforehand (especially if you are having an aromatherapy massage as it is beneficial to leave it on at least 24 hours)
  • Please note, I will not be able to treat people with the following conditions or symptoms:
    - COVID-19
    - If you have been sent a letter advising you to shield
    - Fever/high temperature
    - Dry cough/sore throat
    - Lost sense of taste or smell
    - Thrombosis
    - Recently had an operation
    - Have any other infectious disease
    - Under the influence of recreation drugs or alcohol
    - High risk pregnancy
  • In other high risk categories such as heart problems, diabetes etc. I will require you to get GP or consultant permission to treat first.
  • Other medical conditions may have contraindications; if you're under the care of a consultant, please check that your intended treatment with me will not hinder/interfere with your treatment or condition before booking. If unsure, always check with your GP. You will be required to complete and sign a consultation form with medical questions before you receive treatment.
  • I can work with cancer patients ONLY if you get approval from your Oncologist first. You will be asked to sign a declaration to say that you have done this.
  • I intend to gain a qualification in oncology related massage therapy as soon as possible so I can be insured to treat cancer patients without this being necessary.

What to expect at your appointment

  • This process is subject to change based on guidance from my professional associations and Government and the easing of restrictions/prevention.
  • If the weather is OK I will be using a new luxury Gazebo for delivering treatments 'Al Fresco'. This is to reduce the potential risk of spreading the virus as it has been demonstrated that being in the open air poses less risk. It is in a secluded green area surrounded by bushes and trees next to the car park, therefore it will be private enough to deliver seated back massage and reflexology. I also have curtains to add more privacy.
  • Once you turn up for your appointment, I will guide you to the treatment area and ask you to hang up your own coat if you have one, turn off any phone and put items of clothing or shoes as relevant into a plastic box with lid.
  • You will then be asked to wash your hands (I have a hand wash and drinking station set up 😉) and depending on the treatment offered, a face mask to wear if you haven't got one already. (I will be wearing a visor which is the guidance from the government). For the seated back massage the mask won't be required but for reflexology it would be best to wear it if possible.
  • I will then quickly check there are no changes since your consultation and accordingly deliver the treatment. NB. If you are having an aromatherapy back massage, I will blend it following the online consultation ready for the appointment.
  • Once your appointment is over, you can pay via app if you haven't paid already, book your next appointment if you wish and then go home to relax 🙂

Ways to pay

I can accept card payment, however it would be easier (and preferable) for you to book and pay at the time of booking in advance.

I don’t have a card reader but instead use the app that processes the payment through my booking system. You will be required to use your phone and create a login during the payment process following your treatment.

Vouchers are available for any amount you would like, or for a specific treatment and can now be purchased online through the booking app www.Fresha.com

Late, Cancellation & No Show Policy

Reasons for this policy

For you:

If you booked it then you thought you needed it, so making it not so easy to cancel or forget will be beneficial to you in the long run.  It is unfair on other clients that attend scheduled appointments regularly and on time. They could also be using the slot that was cancelled or missed.

For The Recovery Well:

To deter missed appointments.  As a small business which sustains myself and two children, I’m reliant on a consistent income from the business.  Any number of missed of appointments could have a severe impact.

Being late for your appointment

If you are more than 15 minutes late for your appointment I will have to reschedule your appointment and charge a fixed fee of £15. Flexibility isn’t possible I’m afraid, especially at the moment as the disinfecting regime is very time consuming and leaves no room for maneuver.

If you arrive within the first 15 minutes of your appointment I will continue with your treatment but finish it at the arranged time (so you will receive a shorter treatment).

Cancellations

Cancellation within 48 hours of the appointment will incur a fee of 50% of the treatment price unless it is because you have to self isolate due to having the COVID-19 virus or you are sick as referred to above.

No Shows

No shows will incur 100% fee.

Obviously life happens and I am aware there can be extenuating circumstances and I therefore hold the right to waive the fee as I see fit.

Free Consultations

Consultations (for new clients who would like to discuss options for treatment) have the value of £15 but are free if attended, however the cancellation policy will apply to the value as follows.

Cancellation within 48 hours of the appointment will incur a fee of 50% of the consultation price (subject to circumstances as above).

No shows will incur 100% fee of £15.

Download the Fresha app and access your appointments on the go

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The Recovery Well can help you restore your equilibrium....

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